Service Risk Assessment Tool

Use this tool to help classify your services by risk.

Proposal Receipt Template

Use this tool to track received proposals for each RFP issued.

Vendor List Evaluation Tool

This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...

Guide to Interpreting Standard Contracts

This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.

Service Desk Software TCO Comparison Tool

This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...

Staff Level Allocation Tool

The goal of this tool is to help IT departments track the distribution of staff at various experience levels and set a baseline for their hiring and professional...

Employee Departure Checklist Tool

An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...

Quality of Turnover Scorecard

Track turnover on a monthly and annual basis to get a clear picture of turnover quality. Use this scorecard to identify how your organization is tracking against turnover...

Total Compensation Worksheet

Use this tool to determine the total compensation of your staff.

Comparing Staffing Options: Full-Time Employment vs. Contract

Contractors are more expensive than full-time staffers… or are they? When deciding whether to bring in either a contract worker or FTE (full-time equivalent), focus on...
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