Professional Development Program Guide

A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...

Fast Track Tool: Select and Evaluate Vendors

Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...

Fast Track Tool: Manage Vendor Performance

Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Candidate Interview Strategy and Planning Guide

An effective interview process requires a documented strategy and plan that involves all organizational stakeholders. Use this tool to capture essential information for...

Skills Inventory Tool

Use this tool to document and track the core skills, personas, and development opportunities available to each team member.

Outsourcing Systems Management Decision Workbook

Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...

Proposal Evaluation Tool

This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.

Infrastructure Outsourcing Business Impact Analysis Tool

Don’t be afraid to outsource your infrastructure supporting critical applications. Use this tool to map your critical applications and decide which infrastructure...

In-House IT Infrastructure Costing Tool

Use this tool to help you determine the costs of running your IT infrastructure in-house.
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