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A carefully evaluated and documented roster of training options greatly facilitates the training planning process. Build a program guide to act as a quick reference for...
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Enterprises are dependent on vendors to obtain IT hardware, software and services. The Vendor Management process includes the identification, selection, contracting with,...
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Achieving a high level of service or product delivery from vendors generally requires three components: establishing a set of performance targets with the vendor,...
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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...
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Use this tool to assess current capabilities and criticality of insourced services in order to make a decision around outsourcing systems management. The workbook...
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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Don’t be afraid to outsource your infrastructure supporting critical applications. Use this tool to map your critical applications and decide which infrastructure...
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Use this tool to help you determine the costs of running your IT infrastructure in-house.
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A data center relocation project is a risky endeavor that requires rigorous planning and attention to detail. Practicing good project management processes and...
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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