Managing IT - Templates & Policies

Vendor Management Program Plan

Use this template to document the inner workings of your VMO.

Vendor Review Meeting Agenda Template

Use this template to guide review meetings with your vendor.

Vendor Scorecard

Assess vendors regularly with useful metrics to optimize your vendor portfolio.

Vendor Transition Handbook

Use this template to guide your vendor transitions.

Vendor Management Team Meeting Agenda Template

Use this template to guide internal VMO meetings.

Service Desk Standard Operating Procedure

The service desk standard operating procedure establishes the procedures for processing service desk tickets effectively.

Sample Communication Plan

This template will help clients develop a communication plan that guides stakeholders through the most important process changes they can expect as a result of the...

Knowledgebase Article Template

Use this template to create a searchable record of IT incidents that your incident management team has encountered. An accurate and comprehensive knowledgebase will allow...

Service Desk Outsourcing Strategy Template

This template will allow you to create a comprehensive outsourcing strategy for your service desk.

Service Desk Outsourcing RFP Template

This template provides guidance for creating a detailed RFP for a service desk outsourcing project.
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