Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...

Modernize Your Microsoft Licensing for the Cloud Era – Phase 1: Evaluate Licensing Options

This phase of the blueprint will examine the various licensing options Microsoft offers.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 2: Evaluate Agreement Options

This phase of the blueprint will examine the different contract options Microsoft offers.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 3: Negotiate and Purchase Licenses

This phase of the blueprint will examine negotiation and purchase strategies.

Modernize Your Microsoft Licensing for the Cloud Era – Phase 4: Manage, Review, and Assess Compliance

This phase of the blueprint will examine management of licenses and license compliance.

Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Manage Your Vendors Before They Manage You – Phases 1-3

This storyboard will help you obtain maximum value from your vendor relationships.
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