Moving your IT infrastructure can be a tricky process, especially with critical infrastructure and high exit costs. Work through this project to help you develop a plan...
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Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
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The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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To successfully reap the benefits of working in teams, organizations must focus on effective transition through the four phases of the team lifecycle: Forming, Storming,...
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Use this blueprint to learn what really motivates employees and how to properly drive them to produce a more productive and proactive IT team all while reducing turnover.
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Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...
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IT infrastructure outsourcing has become commonplace. Success requires careful planning and diligent execution.
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Acquiring the best talent relies heavily on an effective interviewing process, which involves the strategic preparation of stakeholders, including interviewers. Asking...
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