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Use flowcharts and checklists to create effective SOP documents.
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Use this template to help you build a business case to outsource your IT infrastructure.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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This tool has been designed to record, display, and analyze a project portfolio containing up to 100 projects. It requires data from each project manager so that...
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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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Use this template to outline project deliverables in detail and provide a common understanding of project scope to all stakeholders.
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The Detailed Project Change Request Form Template is used to document a scope change request, and its assessment and escalation guidelines.
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Preparing a formal business proposal for a new service can be a challenge for many IT leaders. Use this template to obtain formal justification to move forward given the...
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Use this template to create a concise checklist for closing small, low-risk projects.
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