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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use this tool to help you determine the costs of running your IT infrastructure in-house.
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This tool has been designed to help you determine where resource gaps lie for your prioritized projects. Identifying required staff and budget constraints will help you...
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Due to an identified event, the prioritization list you have determined to date no longer reflects current realities. Use this tool to help you re-adjust, and...
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Don’t be afraid to outsource your infrastructure supporting critical applications. Use this tool to map your critical applications and decide which infrastructure...
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Organizations with compensation issues often have difficulty recruiting and retaining valuable employees. Use this tool to help you identify inequities in base salary...
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Contractors are more expensive than full-time staffers… or are they? When deciding whether to bring in either a contract worker or FTE (full-time equivalent), focus on...
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Use this tool to determine the total compensation of your staff.
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An exit checklist should be used in all cases of employee departure, both voluntary and involuntary, to keep track of offboarding activities and to ensure offboarding...
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Adapt this guide to document your requirements gathering process guidelines.
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