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The Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have...
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This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.
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A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...
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This tool can be used in any purchase scenario, but is particularly effective in shortlisting candidates to a manageable size (three to five candidates) before issuing a...
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Use this tool to help classify your services by risk.
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While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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This tool will help identify your organization's current service management maturity level.
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Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. This tool will help you determine the service catalog...
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Use this tool to track received proposals for each RFP issued.
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The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...
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