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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Use Info-Tech's Maintenance Policy to define how system maintenance procedures will operate.
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Assess vendors regularly with useful metrics to optimize your vendor portfolio.
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Use the RACI chart in this tool to establish the roles responsible for tasks within your policy management function.
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The Post-Mortem Review Template is used to assess the project's success by reviewing major aspects of the project execution process and the final deliverables. Lessons...
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Use this template to outline project final sign-off by closing all project activities, such as releasing the project team and closing-off vendors.
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Use this template to create a project charter for medium-sized, moderate-risk projects.
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