Small Enterprise Resources - Storyboard

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Express – Managing Projects Implementation Guide

This Info-Tech Express implementation guide provides an overview of the Project Management Toolbox.

Formalize Project Portfolio Management for Small Enterprise – Phase 2: Implement the Plan

Choose a PPM solution to match your PPM capabilities.

Improve Data Quality in the Small Enterprise Storyboard

Use Info-Tech's research to ensure that data quality best practices are integrated within your current IT organization. Identify how data can be leveraged in your current...

Storyboard: Outsource Systems Management to Improve Capabilities and Reduce Costs

Outsourcing can extend your systems management capabilities and save money in the process, but many organizations report dissatisfaction with their outsourcing...

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phase 3: Determine Recovery Workflow and Gaps

This research provides your small enterprise environment with the tool set to break down the complex, often overwhelming task of designing a DRP.

Develop and Document a Disaster Recovery Plan for the Small Enterprise – Phases 1-4

This research provides you with the tool set to break down the complex, often overwhelming task of designing a DRP. Leverage this catered blueprint to navigate the...

IT Project Management Lite Storyboard

Provide project managers with processes that they have the time to follow.
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