Small Enterprise Resources - Storyboard

Outsource the Service Desk – Phases 1-3

This storyboard will help you assess, strategize, and transition to an outsourced service desk.

Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility

This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.

Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP

This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...

Outsource the Service Desk – Phase 3: Execute and Manage the Transition

This phase of the blueprint, implement the Lean service desk plan, will help you implement a Lean service desk and sustain its development as the maturity of the process...

Reduce IT Spend at Small Enterprise Organizations Storyboard

Cost control is a necessary part of effective IT governance. It’s also a smart general business practice. Use the research to identify cost cutting initiatives and...

Recognize the Value and Work of Your Small Enterprise IT Team Storyboard

Use this blueprint to learn what motivates your team members and drives employee behavior, and identify acts of recognition that can help improve individual engagement...

Formalize Project Portfolio Management for Small Enterprise – Phase 2: Implement the Plan

Choose a PPM solution to match your PPM capabilities.

Formalize Project Portfolio Management for Small Enterprise – Phase 1: Develop the Plan

Ensure success by taking a "crawl, walk, run" approach to building PPM capability.

Formalize Project Portfolio Management for Small Enterprise – Phases 1-2

Make big gains in small steps.

Express – Managing Projects Implementation Guide

This Info-Tech Express implementation guide provides an overview of the Project Management Toolbox.
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