Small Enterprise Resources - Storyboard

Modernize Your Microsoft Licensing for the Cloud Era – Phases 1-4

This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...

Requirements Gathering for Small Enterprises – Phases 1-3

Poor requirements are the number one reason that solutions fail to deliver. Build a right-sized and scenario-appropriate requirements gathering process to give the...

Build an IT Strategy for Small Enterprises – Phases 1-3

Small enterprise IT leaders must understand both business and IT in terms of goals, capabilities, and initiatives to effectively build and execute a roadmap.

Build Your Infrastructure Roadmap – Phase 3: Build the Roadmap

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you communicate your roadmap to business stakeholders.

Build Your Infrastructure Roadmap – Phase 1: Conduct an Organizational Analysis

This phase of the blueprint Build the Business by Building an Infrastructure Roadmap will help you understand your intake channels and current workload.

Develop and Deploy Security Policies – Phases 1-3

This storyboard will help you formalize your security policy program, develop a new policy suite, and implement the program to ensure awareness and engagement from end users.

Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...
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