Small Enterprise Resources - Solution Sets

Avoid Project Management Pitfalls

To achieve greater likelihood that your project will stay on track, watch out for the four big pitfalls: scope creep, failure to obtain stakeholder commitment, inability...

Discover the Hidden Costs of Outsourcing

Business and IT leaders have come under increasing pressure to cut costs, in part due to hype surrounding the cost-cutting potential of outsourcing.

Develop and Deploy Security Policies

Comprehensively developed and effectively deployed security policies enable IT professionals to work pro-actively rather than reactively, benefitting the entire...
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Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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Terminate the IT Infrastructure Outsourcing Relationship

Moving your IT infrastructure can be a tricky process, especially with critical infrastructure and high exit costs. Work through this project to help you develop a plan...
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IT Project Management Lite

If your organization designates people “project managers” but doesn’t allocate time to project management duties, you can use this blueprint to find the right balance of...
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Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...

Build a Right-Sized Service Desk for Small Enterprise

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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Rebalance Project Intake for Small Enterprise

Successful project intake doesn't require additional time, administrative overhead, or high PPM maturity. Build intake discipline one step at a time by adopting a...
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Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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