Address Data Quality Issues to Improve Reporting for Small Enterprise Manufacturing

Data is changing the manufacturing industry. Organizations are harnessing data insights to improve operational efficiency, supply chain and logistics, customer intimacy,...

Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Drive Business Satisfaction With an Effective IT Steering Committee

A well-defined IT steering committee (ITSC) will help prioritize IT’s role within the organization, and create a structured process for project prioritization....
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IT Service Management Demo Script Template

Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.

Build a Right-Sized Service Desk for Small Enterprise – Executive Brief

The service desk is the cornerstone of end-user satisfaction. This project will help small enterprise IT leaders put in place light processes to improve the effectiveness...

Build a Right-Sized Service Desk for Small Enterprise – Phases 1-3

The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Service Desk Ticket Classification and Dashboard Tool

This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...

Policy Management Tool

Info-Tech's Policy Management Tool is designed to help you quickly identify the key risks your organization faces, map them to a policy, and identify gaps and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.
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