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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Use flowcharts and checklists to create effective SOP documents.
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Use flowcharts and checklists to create effective SOP documents.
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Info-Tech's Policy Management Tool is designed to help you quickly identify the key risks your organization faces, map them to a policy, and identify gaps and...
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Use flowcharts and checklists to create effective SOP documents.
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Use this roadmap to identify and prioritize tasks that you need to complete as you work to improve your service desk.
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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and...
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This template helps you plan your approach for publishing and communicating your policy updates across the entire organization.
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Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need...
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