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Data is changing the manufacturing industry. Organizations are harnessing data insights to improve operational efficiency, supply chain and logistics, customer intimacy,...
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Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...
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A well-defined IT steering committee (ITSC) will help prioritize IT’s role within the organization, and create a structured process for project prioritization....
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Use this demonstration script to provide service desk solution vendors with a consistent set of instructions, ensuring an objective comparison of product features.
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The service desk is the cornerstone of end-user satisfaction. This project will help small enterprise IT leaders put in place light processes to improve the effectiveness...
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The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...
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This tool is designed to help you classify and analyze closed service desk tickets. Use the information to analyze your classification scheme and make the case for a...
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Info-Tech's Policy Management Tool is designed to help you quickly identify the key risks your organization faces, map them to a policy, and identify gaps and...
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Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.
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