Governing IT - Templates & Policies

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Knowledgebase Article Template An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
Incident and Service Management Procedures – Service Desk Example Use flowcharts and checklists to create effective SOP documents.
Service Desk Standard Operating Procedure This template is designed to help service managers kick-start the standardization of service desk processes.
Employee Termination Process Checklist – IT Security Example Use flowcharts and checklists to create effective SOP documents.