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Create an IT steering committee to help position IT and its projects as a priority to the business.
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1
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Organizations need to be proactive in identifying how business changes and new technologies will impact their business in order to successfully manage policies. They need...
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2
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This phase of the blueprint, Assess, will help you assess your risk landscape and design a plan to update your policy network based on your most critical risks.
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1
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This phase of the blueprint, Draft & Implement, will help you use input from key stakeholders to write clear, consistent, and concise policies that people will actually...
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1
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This phase of the blueprint, Monitor, Enforce, Revise, will help you use your policies to create a compliance culture in your organization, set KPIs, and track policy...
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1
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The service desk is the backbone of IT. Leverage Info-Tech’s research to develop a strategic plan that improves service desk cost to serve, time to resolution, and...
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1
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Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...
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1
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Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...
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1
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Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.
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1
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