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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Reference Architecture Sample Slide

Retail Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Retail Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Measuring the Business Value of Customer-Facing Applications

Date published:

November 15, 2017

Author

  • Ben Mackle

Your customer-facing applications should be producing business value, but that can be hard to define and measure when the source of value isn’t always monetary. Learn how to partner with the business to build the criteria for a business value assessment of your customer-facing applications.

Exploit Market Demands With the Right Dynamic Pricing Approach and Solution

Date published:

November 14, 2017

Author

  • Andrew Kum-Seun

Many retailers are struggling to remain competitive in a constantly evolving market. Ideal prices for their products no longer reflect current customer demand or market supply, risking bottom-line margins. Dynamic pricing will help align products to market trends, if done right.

Expanding and Exploiting Your Omnichannel Presence With APIs

Date published:

November 13, 2017

Author

  • Andrew Kum-Seun

APIs are the backbone of an omnichannel strategy. They allow you to share information with new customers in real time across mobile, social, and retail channels. Companies have seen improved efficiencies and a better bottom line when they successfully implement an omnichannel strategy.

Beer Data: Strengthening Relationships Between Retailers and Suppliers With Third-Party Solutions

Date published:

November 13, 2017

Author

  • Ben Mackle

The ability to share data between supplier and retailer enhances their relationship, and even more so when third-party solutions come into play. One company has found a way to grow the relationship between supplier and retailer in Ontario’s alcoholic beverage industry.

Growing the Future: Store-Level Logistics

Date published:

November 1, 2017

Author

  • Jeremy Roberts

Food waste is a global problem. Take advantage of dynamic marketplaces and the Internet of Things to mitigate it at the retail level.

Safeguard Your Retail Environment With the Right Endpoint Protection Solution

Date published:

October 5, 2017

Author

  • Edward Gray

Retailers have unknowingly wandered into the crosshairs of cyber criminals and threat actors alike. Website denial of service, credit card compromise, and ransomware are becoming increasingly prevalent; one successful breach can have insurmountable repercussions, compromising brand integrity and/or exposing confidential customer data. The need for a comprehensive endpoint protection (EPP) solution is more prominent now than ever. However, the EPP market is overcrowded and fragmented, making it difficult and overwhelming to accurately assess vendors. Don’t let vendors and market reports define your endpoint protection needs. Identify the use cases and corresponding feature sets that best align with your risk profile before evaluating the vendor marketspace.

Using Technology to Improve Customer Experience in the Retail Industry

Date published:

September 12, 2017

Author

  • Jaegi Hong

The retail world is evolving quickly as new technologies emerge, new types of businesses thrive, and consumer expectations change. Is your business ready for the omnichannel strategy, digitized supply chain, and mobile integration revolution that is coming?

How to Ride the Shock Wave of the Amazon Whole Foods Acquisition

Date published:

August 3, 2017

Author

  • Jeremy Roberts

Through its Whole Foods acquisition, Amazon is making a clear statement: no retail segment is safe from the march of technology. Traditional grocery retailers will have to pivot to appeal to consumers who are increasingly comfortable interacting with machines

Discontinue the Retail Apocalypse – Stock Up on Digital

Date published:

July 20, 2017

Authors

  • Larry Fretz

  • Viktor Popov

The retail apocalypse is upon us, yet retailers can avoid it if they take advantage of new best-in-class technologies for the next wave of the retail ecosystem. Buying trends are changing, and retailers need to adapt or face a collapse.

Big Data the Key to Success in Today’s Retail Industry

Date published:

June 9, 2017

Author

  • Crystal Singh

Retailers that effectively leverage the value of their big data with predictive analytics can effectively plan and innovate to ensure they continue to provide unique customer experiences while gaining and sustaining market share.

Retail Has Big Phish to Fry

Date published:

May 19, 2017

Author

  • Edward Gray

The rise of e-commerce coupled with society’s newfound dependency on technology has placed a lucrative target on the backs of retailers. Complacency is not an option when it comes to email fraud – take the necessary precautions to mitigate phishing attempts and protect your brand.

How Software-Defined WANs Can Meet Your Needs and Save You Money

Date published:

May 19, 2017

Authors

  • Fred Chagnon

  • Jeremy Roberts

SD-WAN adds redundancy, lowers costs, and improves visibility. Crucial for retail operations, it reduces provisioning time dramatically, relying on widely available commodity internet connections instead of multi-year MPLS contracts.

Tackling Opportunities & Challenges in an Increasingly Disruptive Market in the Organic Consumer Products Industry

Date published:

May 19, 2017

Author

  • Prashanth Raghavan

IT can play a key role in helping organizations in the organic consumer products industry overcome challenges in an increasingly disruptive market to meet the growing demand for fresh, ethically sourced products.

Is Nothing Sacred? The Rise of E-Commerce in Non-Traditional Spaces

Date published:

May 19, 2017

Author

  • Jeremy Roberts

It doesn’t matter what you’re selling – the online revolution is coming. You may think that the nature of your industry or product protects you from e-commerce, but that’s not necessarily true. Understand the threat to your business and pivot to meet it.

Optimize Brick-and-Mortar Retail in the Digital Age

Date published:

May 19, 2017

Author

  • Andy Liu

This note examines the factors influencing brick-and-mortar retail stores and how to capitalize on those factors to drive customer experience.

Facial Recognition in the Retail Environment: Opportunities and Challenges

Date published:

May 19, 2017

Author

  • Jeremy Roberts

Facial recognition software has the potential to change how retailers interact with customers. But retailers need to keep their customers happy and comply with privacy regulations.

It’s Not Too Late to Deploy EMV-Compliant Smart Payment Card Terminals

Date published:

May 19, 2017

Author

  • Viktor Popov

Many factors have delayed the implementation of EMV-enabled solutions. In spite of this, retailers can now modernize their payment systems because many of the problems that existed before no longer apply (glitches in the technology, few chip-enabled cards in circulation, and the perception that chargebacks won’t cost a lot). More importantly, these solutions provide significant benefits by reducing fraud and the cost of chargebacks.

Integrate Mobile and P2P Payments to Get Sales Moving

Date published:

May 19, 2017

Author

  • Viktor Popov

Mobile and peer-to-peer (P2P) payments are expected to grow rapidly in the next 5 years. Merchants need to stay ahead of this trend or risk alienating consumers who choose to shop in mobile-payment-friendly locations.