Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Technology Services/MSP IT Staffing Benchmarking Report

Technology Services/MSP IT Staffing Benchmarking Report

Technology Services/MSP Technology Vendor Consolidation Report

Technology Services/MSP Technology Vendor Consolidation Report

What To Keep in Mind When Looking To Secure ARP Funding for Modernization

With the announcement of the American Rescue Plan (ARP), new funding has become available for technology modernization. Know what you need to prepare and do to...

Technology Services/MSP IT Stakeholder Satisfaction Benchmarking Report

Technology Services/MSP IT Stakeholder Satisfaction Benchmarking Report

Technology Services/MSP Professional Services Automation Report

Technology Services/MSP Professional Services Automation Report

Technology Services/MSP Continued Rise of Ransomware Report

Technology Services/MSP Continued Rise of Ransomware Report

Technology Services/MSP Business-Aligned IT Strategy

Technology Services/MSP Business-Aligned IT Strategy

Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template

Technology Services/MSP Industry Impacts on IT Strategy: Senior Management Presentation Template

Buying Software? Here's How to Negotiate

In the market for software? Learn why it's important to have multiple vendors at the negotiation table.
Visit our IT Cost Optimization Center
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