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A guide containing a framework for aligning KPIs to goals within this business, along with some insightful KPIs to measure in each area.
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This guide walks you through the steps needed to catalog consulting engagements and managed services offered by your IT business.
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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This storyboard explains the methodology for creating complete, well-scoped, standardized cybersecurity service offerings that align to a well-known cybersecurity control...
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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As more businesses adopt digital transformation, organizations are taking a cloud-first approach and spending more on cloud solutions and services. These businesses need...
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Use this guide to develop a unique and differentiating engagement for your IT Consulting or IT Service Provider business that effectively positions you as their strategic...
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Leverage this research to build an effective and optimized pricing strategy to increase your profit margin and business growth and align your engagement types with the...
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Not all software selection projects are created equal – some are very small, some span the entire enterprise. Use a straightforward, condensed framework for selecting...
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