This use case library provides Gen AI opportunities according to multiple business capability categories. Review our collection of use cases, business scenarios, case...
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This trend report highlights future business opportunities for members of the technology service provider industry. Learn how to capitalize on the latest in generative...
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The success of every professional services and managed services firm relies on the ability to assign the right people to the right work at the right time. Despite the...
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This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while implementing...
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Managed service providers and professional services organizations share in the struggle of effectively measuring the success of their business. This research offers...
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What consulting engagements do you offer? What managed services do you deliver? If you can’t quickly answer this, you may be missing the service catalog. ITIL has...
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Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...
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Use this blueprint to develop a well-scope, standardized, and yet differentiating cybersecurity services for your IT Consulting or IT Service Provider business that...
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Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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As more businesses are adopting digital transformation, organizations are taking a cloud-first approach and spending more on cloud solutions and services. These...
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