Deliver an IT Strategy Engagement

As businesses are turning digital, small businesses need help more than ever at aligning their technology strategy with their business strategy – and they’re looking for...
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Priced to Win: Build an Optimized Pricing Strategy

Leverage this research to build an effective and optimized pricing strategy to increase your profit margin and business growth and align your engagement types with the...

Develop a Virtual CIO Service Offering

Use this blueprint to develop a unique and differentiating engagement for your IT Consulting or IT Service Provider business that effectively positions you as their...
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Deliver a Cloud Strategy Engagement

As more businesses are adopting digital transformation, organizations are taking a cloud-first approach and spending more on cloud solutions and services. These...
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Improve Incident and Problem Management of MSPs

Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...

Build a Cybersecurity Services Offering

Use this blueprint to develop a well-scope, standardized, and yet differentiating cybersecurity services for your IT Consulting or IT Service Provider business that...

Standardize the Service Desk of Managed Service Providers

Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...

Meaningful KPIs in IT Consulting and Managed Services

Managed service providers and professional services organizations share in the struggle of effectively measuring the success of their business. This research offers...

Catalog Your IT Consulting and Managed Services

What consulting engagements do you offer? What managed services do you deliver? If you can’t quickly answer this, you may be missing the service catalog. ITIL has...

Technology Service Provider Industry Business Reference Architecture

This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while implementing...
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