Media, Information & Technology - Storyboard

Priorities for Adopting an Exponential IT Mindset in the Technology Service Provider Industry Storyboard

Technology service providers need to navigate an exponential future. Unique business opportunities are becoming apparent, as are tangible priorities, resources, and next...

Generative AI Use Case Library for the Technology Service Provider Industry Storyboard

Review our collection of use cases, business scenarios, case studies, and Info-Tech videos to kick-start brainstorming sessions internally and with clients.

The Future of the Technology Service Provider Industry Storyboard

Learn about four trends that are shaping future business opportunities in the technology service provider industry.

Buyers Guide for Professional Services Automation

Use this buyer's guide to demystify the complex PSA software market, understand more quickly which platforms are appropriate for you, and get a first look at what's...

Technology Service Provider Industry Business Reference Architecture Guide

Use this guide to learn how to develop a custom business capability map and reference architecture for your technology service provider firm.

Meaningful KPIs in IT Consulting and Managed Services Storyboard

A guide containing a framework for aligning KPIs to goals within this business, along with some insightful KPIs to measure in each area.

Catalog Your IT Consulting and Managed Services Storyboard

This guide walks you through the steps needed to catalog consulting engagements and managed services offered by your IT business.

Standardize the Service Desk of Managed Service Providers Storyboard

Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...

Build a Cybersecurity Services Offering Storyboard

This storyboard explains the methodology for creating complete, well-scoped, standardized cybersecurity service offerings that align to a well-known cybersecurity control...

Improve Incident and Problem Management of MSPs Storyboard

Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...
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