Media, Information & Technology - Blueprints

Generative AI Use Case Library for the Technology Service Provider Industry

This use case library provides Gen AI opportunities according to multiple business capability categories. Review our collection of use cases, business scenarios, case...

The Future of the Technology Service Provider Industry

This trend report highlights future business opportunities for members of the technology service provider industry. Learn how to capitalize on the latest in generative...

Buyers Guide: Professional Services Automation

The success of every professional services and managed services firm relies on the ability to assign the right people to the right work at the right time. Despite the...

Technology Service Provider Industry Business Reference Architecture

This business reference architecture provides a capability-driven analysis and template that can be used to guide the decision-making process while implementing...

Meaningful KPIs in IT Consulting and Managed Services

Managed service providers and professional services organizations share in the struggle of effectively measuring the success of their business. This research offers...

Catalog Your IT Consulting and Managed Services

What consulting engagements do you offer? What managed services do you deliver? If you can’t quickly answer this, you may be missing the service catalog. ITIL has...

Standardize the Service Desk of Managed Service Providers

Leverage this storyboard to standardize and modernize the service desk of MSPs that delivers high customer satisfaction and experience. A standardized service desk...

Build a Cybersecurity Services Offering

Use this blueprint to develop a well-scope, standardized, and yet differentiating cybersecurity services for your IT Consulting or IT Service Provider business that...

Improve Incident and Problem Management of MSPs

Leverage this storyboard to improve your technology service/MSPs' incident and problem management that resolves incidents efficiently and effectively, delivering better...

Deliver a Cloud Strategy Engagement

As more businesses are adopting digital transformation, organizations are taking a cloud-first approach and spending more on cloud solutions and services. These...
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