The Great Divide: Overcoming the IT-OT Conflict

Built on conflict and misalignment, the relationship issues between information technology and operational technology teams in the manufacturing industry have a long...

Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support

Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user...

Attract and Retain the Right Talent for Your Service Desk

As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges...

Problematic IT Processes for Food Manufacturing: Data Quality, Business Intelligence & Reporting, and Managing Service Catalog

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare...

IT/OT: To Converge or Not To Converge?

The internet of things (IoT) allows many devices that traditionally operated in standalone mode to be connected, blurring the lines between operational technology (OT)...

Establishing a Balanced Scorecard for IT Performance in the Manufacturing Industry Is an Important Complement to IT Strategy

The IT balanced scorecard must go beyond the usual IT metrics. To be most effective, the IT balanced scorecard must demonstrate the value IT provides and reflect...

IoT-Enabled Preventive Maintenance: Ready or Not, Here We Come!

The promise of the internet of things (IoT) connecting thousands of devices and producing a great deal of information that potentially would change the way the...

Info-Tech’s Virtual Industry Roundtable for Manufacturing: What Your Peers Had to Say

Info-Tech’s Virtual Industry Roundtables for Manufacturing generated real-life insight about the key issues facing your peers in the space and what IT leaders are trying...

Discussion Summary: Info-Tech LIVE Las Vegas Manufacturing Industry Roundtable

Info-Tech’s Industry Roundtable for Manufacturing generated real-life insight about the key issues facing your peers in this particular space and what IT leaders are...

Manufacturing: Advice From the COVID-19 Roundtable

On March 24, 2020, Info-Tech’s industry practice hosted a Manufacturing Industry Roundtable with the specific focus of identifying the impact that the COVID-19 pandemic...
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