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Attract and Retain the Right Talent for Your Service Desk As the competition for talent grows, organizations are devising new strategies to attract and retain qualified IT professionals. This case study discusses the challenges...
Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user...
The Great Divide: Overcoming the IT-OT Conflict Built on conflict and misalignment, the relationship issues between information technology and operational technology teams in the manufacturing industry have a long...
The Artificial Intelligence Wave and Reshoring Organizations need to explore the relationship between automation and reshoring. While there is no clear causative relationship today, your organization should monitor...
“Man is born free, and everywhere he is in (supply) chains”: The logistics blockchain Retailers and international shippers are already using blockchain technology to track their supply chains. In using a decentralized network to verify digital...
Modern PLM Tools for Discrete Manufacturing Product lifecycle management (PLM) done right creates a competitive advantage for manufacturing companies. This is a briefing on modern PLM tools on the market for...
Road to Innovation Through the Valley of Stabilization A recent survey by Commvault says the majority of IT executives are not ready to lead innovation and only 29% of IT think they are ready. For many IT departments,...
Big Data Governance in the Connected Manufacturing World Data governance in the world of big data needs to adapt to how the data is used and its lifecycle, not the other way around. If governance is imposed in a heavy-handed...
Take Charge of the IT Value Proposition The face of the manufacturing industry is changing quickly with technology creating many new opportunities on the shop floor and across the entire supply chain. An...
Disrupting an Age-Old Industry The profession of catching, processing, and selling fish has changed very little over its often-storied history. Hard work and luck have long been the key traits of...

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