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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Insurance Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Insurance Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

How Insurance Companies Can Combat Account Takeover Attacks

Date published:

May 9, 2018

Author

  • Kevin Peuhkurinen

Account takeover attacks against life and health insurance companies are skyrocketing, heralding the demise of knowledge-based authentication. But if you can’t trust what your clients know, how can you ever be sure they are who they claim to be?

Are We Too Late to Leverage SIP Trunking?

Date published:

April 6, 2018

Author

  • Brad Wells

Over the last 30 years, we have seen a significant shift in the way we use, deploy, and implement voice communications. We have advanced from having to place phone calls with a dedicated piece of copper wire and voltage, to carrying voice traffic over the enterprise network. SIP trunking has moved into the mainstream, providing dial-tone among other capabilities.

Telephony Upgrade: An Alternative Approach to Updating Those Old Handsets

Date published:

April 6, 2018

Author

  • Brad Wells

The decision has finally been made to replace your ancient phone system. This is a more challenging project than it may initially seem. Read on to explore effective approaches to this project.

It Is Time for Insurance to Learn Through Direct Adoption of Autonomous Machines

Date published:

July 31, 2017

Author

  • David Glazer

Insurance CIOs must drive organizational learning about automation and autonomous machinery through making direct investments in the space.

Rise of the Machines: Machine Learning and Enterprise IT Infrastructure

Date published:

March 26, 2018

Author

  • Jeremy Roberts

Machine learning has ascended Mount Hype, and in the process, generated unrealistic expectations. Cut through the hype and learn what machine learning can do for you.

GDPR: The Regulation to Differentiate Insurers

Date published:

December 8, 2017

Author

  • Rita Zurbrigg

Similar to the majority of global organizations, insurers must move to an operating model that is compliant with the General Data Protection Regulation by May 2018. However, the challenges the industry face will make their approach to compliance unique.

Terminator Versus Iron Man: Showdown of Security Products

Date published:

September 18, 2017

Author

  • Wesley McPherson

Trends in security products supporting humans rather than replacing them.

Architecting Efficient Transformations in the Insurance Industry With Agile

Date published:

May 19, 2017

Author

  • Randy Hearn

The insurance industry has always been a very highly regulated industry with new regulations and legislation adopted on a regular basis. While insurance organizations are no strangers to technology to help build efficiencies, with the increasing demand being placed on them these corporations must find ways to change.

Realize the Opportunity From InsurTech Disruption

Date published:

May 12, 2017

Author

  • Jack Hakimian

Insurance, a multi-trillion dollar global industry, has relied for decades on traditional business models that are rapidly being challenged by insurance technology (InsurTech) startups. These startups include digitally-enabled insurance comparators, aggregators, and marketplaces. To seize the opportunity that InsurTech presents to established carriers, the latter must adopt a multi-pronged strategy.

Insurers Should Use Artificial Intelligence to Thrive in the Age of Disruption

Date published:

May 9, 2017

Author

  • Mitansh Dave

Increasingly, insurance companies are experiencing cost pressures and changing customer expectations in terms of personalized products and customer service. To stay competitive, insurers must innovate and leverage the potential applications of artificial intelligence.

Outsource Print & Mail Operations to Reduce Risk and Save Money

Date published:

May 9, 2017

Author

  • Frank Trovato

Outsourcing to save money is nothing new, but change is difficult. Risk mitigation may be your tipping point that overcomes resistance to outsourcing print & mail operations.