Solution Sets

API Management in Retail Banking

The need for fundamental systems transformation grows daily throughout financial services. Increasing competition and rapidly rising customer service expectations...

Take Action on Service Desk Customer Feedback

Understand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a...

Enterprise Storage Solution Considerations

Enterprise storage has evolved with more options than ever. The traditional storage vendors are not alone in the market and the solutions they offer are no longer...

Build a Business-Aligned IT Innovation Roadmap

Once digital business initiatives have been selected and prioritized, IT must plan for change. The CIO must prepare for this change by adopting and instilling a culture...

Right-Size the Service Desk for Small Enterprise

Small enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service.
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Passwordless Authentication

End users have 191 passwords to remember – can infrastructure and operations make life better for users while actually enhancing security? Understand the realizable...

The Complete Manual for Layoffs

When the economy is negatively influenced by factors beyond any organization's control, the impact can be felt almost immediately on the bottom line. This decline in...
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Essentials of Vendor Management for Small Business

The purpose of the Blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs...

Application Portfolio Management Foundations

APM establishes a program and record of applications used in your organization, an assessment of how well they are supporting their core functions, and guidance on where...
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Master the Secrets of VMware Licensing to Maximize Your Investment

VMware’s dominance in the Hypervisor space is not what it once was. However, it still owns significant market share. The growth of competitors in this technology has...
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