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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Reference Architecture Sample Slide

Hospitality Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Hospitality Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Apples Are No Longer on the Menu: Apple's Move to Clean up Its App Store

Date published:

March 26, 2018

Author

  • Jeremy Roberts

Apple is enforcing a clause in its App Store terms of service that will result in the ban of templated apps. Be prepared to focus on an improved mobile browsing experience or to build your own application from the ground up.

Why Hospitality CIOs Should Care About the Connected Smart Home

Date published:

March 5, 2018

Author

  • Larry Fretz

IoT-connected smart-home technologies are maturing and with increased adoption, your hotel guests will soon be expecting them in their guest room too. CIOs are uniquely positioned to be involved in the identification, technical implementation, and commercial operation of new client-facing in-room products and guest room strategies to drive product improvements, improve customers’ experience, and increase revenue.

IoT is Revolutionizing the Hotel Room

Date published:

January 26, 2018

Author

  • Azzam Jivraj

The Internet of Things (IoT) is a rising trend that is disrupting various industries, including the hospitality industry. Connected homes are expanding at a rapid 31% compound annual growth rate, and the hotel room is next. With numerous devices available to make the hotel room “smarter,” it is important to determine which ones are appropriate and feasible for your hotel. The last major factor to consider with IoT is security and it is forecast that by 2020, 20% of a company’s security budget will be dedicated to IoT.

Your Hotel’s Experience Begins Online

Date published:

January 26, 2018

Author

  • Azzam Jivraj

Currently, an astonishing 87% of millennials base their travel plans on content posted by their social media network. Therefore, your customer’s experience begins online, and managing your online presence is as vital as managing your hotel. In order to build a strong online presence, it is important to understand the three areas you can use social media for: customer relations, marketing, and reputation management. Championing these three areas will give you a robust competitive advantage over others in the industry.

Seasonal Employees Need Full-Time Security Training

Date published:

December 18, 2017

Author

  • Azzam Jivraj

Hotels, casinos, and restaurants are a hot bed of credit card, personal, and other sensitive data that criminals find very attractive. Due to the seasonal nature of the hospitality and gaming industries, this problem is further exacerbated by the need to train temporary employees during the busy season. Therefore, it is important that your seasonal employees are enrolled in your training and awareness program as well in order to mitigate them as a vulnerability.

Smarter Skimmers Have Hit Gas Stations; Is Your Hotel Next?

Date published:

October 16, 2017

Author

  • Azzam Jivraj

Skimming is still a major threat to the hospitality industry and with new, smarter skimming devices and malware, your hotel could be sending hackers your customers’ credit card information in real time.

Bedbugs Aren't the Only Thing That Can Ruin a Hotel's Reputation; Make Data Security a Priority

Date published:

May 18, 2017

Author

  • Azzam Jivraj

The hotel industry has had a number of high profile breaches since 2014, and has had the second highest number of data compromise attacks. These attacks are no longer just about the loss of data; they’re also about reputational damage to the organization’s brand.

Hoteliers Must Deliver a Holistic, Connected In-Room Experience for the Modern Guest

Date published:

May 15, 2017

Author

  • Eric Dolinar

In-room digital technologies presents an opportunity for hoteliers to provide unique and superior experiences for their guests. Using the right combination of in-room technologies, hoteliers can realize many novel and unique cost-saving and revenue-generating opportunities while providing differentiating customer experiences.

It’s Time to Raise the White Flag on the Direct Booking War

Date published:

May 19, 2017

Author

  • Laura Trabucco

Major hotel chains announced direct booking as a key strategic focus last year. Yet recently published research reveals that the amount of commission paid by hotel chains to intermediaries has actually increased since last year. It’s time for major hotel chains to swallow their pride and partner with online travel agencies.

Look Inwards, Not Outwards With Robust Housekeeping Automation

Date published:

May 9, 2017

Author

  • Laura Trabucco

At its core, the hospitality industry is guest-centric. But looking inwards at streamlining internal processes carries the potential to leverage enormous benefits. Leverage your mobile strategy to look inwards, not just outwards. Housekeeping automation is a new field with emerging vendors who are eager to please.