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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Reference Architecture Sample Slide

Hospitality Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Hospitality Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Smarter Skimmers Have Hit Gas Stations; Is Your Hotel Next?

Date published:

October 16, 2017

Author

  • Azzam Jivraj

Skimming is still a major threat to the hospitality industry and with new, smarter skimming devices and malware, your hotel could be sending hackers your customers’ credit card information in real time.

Bedbugs Aren't the Only Thing That Can Ruin a Hotel's Reputation; Make Data Security a Priority

Date published:

May 29, 2017

Author

  • Azzam Jivraj

The hotel industry has had a number of high profile breaches since 2014, and has had the second highest number of data compromise attacks. These attacks are no longer just about the loss of data; they’re also about reputational damage to the organization’s brand.

Hoteliers Must Deliver a Holistic, Connected In-Room Experience for the Modern Guest

Date published:

May 19, 2017

Author

  • Eric Dolinar

In-room digital technologies presents an opportunity for hoteliers to provide unique and superior experiences for their guests. Using the right combination of in-room technologies, hoteliers can realize many novel and unique cost-saving and revenue-generating opportunities while providing differentiating customer experiences.

It’s Time to Raise the White Flag on the Direct Booking War

Date published:

May 19, 2017

Author

  • Laura Trabucco

Major hotel chains announced direct booking as a key strategic focus last year. Yet recently published research reveals that the amount of commission paid by hotel chains to intermediaries has actually increased since last year. It’s time for major hotel chains to swallow their pride and partner with online travel agencies.

Look Inwards, Not Outwards With Robust Housekeeping Automation

Date published:

May 19, 2017

Author

  • Laura Trabucco

At its core, the hospitality industry is guest-centric. But looking inwards at streamlining internal processes carries the potential to leverage enormous benefits. Leverage your mobile strategy to look inwards, not just outwards. Housekeeping automation is a new field with emerging vendors who are eager to please.