Problematic IT Processes for Ambulatory Health Care Services – Service Management, Portfolio Management, and Performance Measurement

Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as “service gap” to compare...

IT Service Management Automation in Healthcare

Advances in cloud and AI technology are now opening up the possibilities for organizations to leverage automation for IT service management. A survey conducted by...

Personal Health Information on the Blockchain: Rethinking the Electronic Health Record

Current electronic health record solutions are failing to keep pace with clinical need. Understand how blockchain can offer a potential solution, its implications for...

Considering the Absurd: How to Adopt Chromebooks

Microsoft’s hegemony over end-user devices has ended, and it’s time to explore other options. Follow our recommendations to determine if Chromebooks have a place in your...

Apple Is Going to Take a Bite Out of the Healthcare Industry

Healthcare organizations that have not developed strategies to collaborate with large technology enterprises may find themselves at a disadvantage as new business...

Security Governance, Strategy, or Management: What’s the Difference? – A Practical Guide for Healthcare Providers

In cybersecurity governance, management, and strategy are three terms that often occur together or are used interchangeably with each other. While the three terms are...

Two Use Cases for Digital Twin Technology in Healthcare

Understand what a digital twin is, and the key benefits it affords. Find out how digital twin concepts are informing personalized medicine and revolutionizing...

The Road to ITSM AI: Develop an ITSM AI Strategy

ITSM AI is the application of artificial intelligence to service management. The technology promises to enhance IT operation with natural language processing and machine...

Data Classification for Healthcare: No, It Isn’t Always As Simple As It Should Be

Healthcare is at a major maturing point with the use and classification of data. It isn’t just about privacy, or even the protection of data. It is often a balancing act...

A Slow Roll Toward RPA in Healthcare Operations

By automating and executing massive volumes of rules-based tasks at maximum velocity, robotic process automation (RPA) can improve an organization’s operational...
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