Local Government

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Establishing a Balanced Scorecard for IT Performance in Local Government Is an Important Complement to the IT Strategy, Part 1 The balanced scorecard typically includes four “perspectives,” but for local government the organization’s mission and societal contribution represents a fifth...
Are We Including the Wrong Services in the Scope of Our Shared Services Initiatives? Government shared service initiatives have generally failed to achieve their financial goals. I suggest that one reason is the typical decision to focus on standardizing...
ServiceNow and Microsoft Partnership: Great for ServiceNow and Microsoft Customers, Great for Vendor Lock-In ServiceNow and Microsoft are furthering their partnership by hosting the Now platform in the Azure-trusted cloud. These features and integrations are powerful, but comes...
Not Your Parents’ GIS Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for...
Moving From the Back Office to the Boardroom With IT Performance Metrics Senior leaders need to understand their return on investment in terms of business outcomes. However, typical IT metrics do not resonate with the executive leadership. IT...
Digital Preservation: The Opposite Side! Digital preservation is a sustained and integrated people-process-technology capability and commitment to ensure usability and access to digital materials in years to...
Problematic IT Processes for Local Government: Managing Service Catalog, Disaster Recovery Planning, and Business Continuity Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare...
Problematic IT Processes for Justice, Public Order, and Safety Activities – Availability & Capacity Management, Enterprise Architecture, and Disaster Recovery Planning Info-Tech’s IT Management & Governance Diagnostic provides industry-level insights on the challenges of IT departments. We use a concept known as Service Gap to compare...
Can I Trust You? Becoming a Trustworthy Public Sector IT Leader Trust is contingent on your ability to demonstrate credibility, reliability, and stakeholder engagement. Public sector IT leaders need to obtain trust from corporate...
Government: Considerations for a Security Strategy Governments are focused on improving areas of security across people, process, and technology. Here is what we’ve learned across 15 security governance workshops with...

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