Gaming & Hospitality - Blueprints

2021 New Normal: Closing the Digital Transformation Gap in Gaming

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...
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Fuel Digital Enablement and Value in Gaming & Hospitality

There is an accelerated pace and direction for digital transformation. Gaming and hospitality organizations are now trying to understand its implication on their own...

Enhance the Guest Experience Through Payments Modernization

The payments industry is in the midst of a significant digital transformation, accelerated by the pandemic. By extension, the gaming and hospitality industry has been...

Establish a Holistic Guest-Facing Mobile App Strategy

To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile...

Kick-Start a Unified Service Recovery Management Strategy

Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
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The Use of Chief Digital Officer in Gaming & Hospitality

Gaming and hospitality organizations lag in focus on a truly digital role. As your organization shifts to an omnichannel platform business, the role of IT needing to...

Transform the Sales & Event Management Lifecycle to Strategize and Digitize Events

Realize the value of an effective GSEM, assess the current state of sales and event management processes, and review vendor offerings that will provide event...
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Cage Automation Empowers the Digital and Cashless Evolution

Determine how cage automation can enable the digital and cashless evolution in the respective gaming organization by assessing the cage and count current state, and...
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Generative AI Use Case Library for the Gaming & Hospitality Industry

This overview of Gen AI use cases in the gaming & hospitality industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.

AI/ML Use Case Library for Hotels

This overview provides insights into the latest and most impactful AI/ML use cases in the hotel industry focused on six sources of value across the top four opportunity...
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