Gaming & Hospitality - Blueprints

Kick-Start a Unified Service Recovery Management Strategy

Use strategic management principles and a systematic approach to begin the baseline for a service recovery strategy while effectively kick-starting the strategy with the...
  • guided implementation icon

Establish a Holistic Guest-Facing Mobile App Strategy

To truly accomplish the ideal “phygital” mobile app experience, operators must first understand the time and resources required to enable, develop, and maintain a mobile...

Vendor Landscape: Door Locks & Access Control

Access control systems are faced with the challenge of blurring lines between physical security and information security as organizations search for digital means of...
  • guided implementation icon

Enhance the Guest Experience Through Payments Modernization

The payments industry is in the midst of a significant digital transformation, accelerated by the pandemic. By extension, the gaming and hospitality industry has been...

Fuel Digital Enablement and Value in Gaming & Hospitality

There is an accelerated pace and direction for digital transformation. Gaming and hospitality organizations are now trying to understand its implication on their own...

Select and Implement a Loyalty Program Platform Solution

The loyalty management solution has a role to play in the entire member journey and lifecycle. An agile pivot from traditional toward a digital loyalty program will...

Build a Market-Ready iGaming Strategy

Develop an iGaming strategy that can balance risk and return, leveraging iGaming value chains and the technical architecture to identify what technologies to embrace,...
  • guided implementation icon

Optimize Your Loyalty Program Through a Digital Strategy

Leverage the digital loyalty strategy research to enhance the business model, streamline and transform processes, and make use of technologies to optimize guest...
  • guided implementation icon

The Future of Casino-as-a-Platform

This strategic foresight trends report provides a high-level analysis plus insights and recommendations on trends and their respective technologies on the casino floor...

2021 New Normal: Closing the Digital Transformation Gap in Gaming

This report offers an analysis and benchmarking of key IT performance indicators, staffing figures, process maturity, and much more to enable casino and integrated resort...
  • guided implementation icon
Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP
Contact Us