Third-Party Data in Retail Banking

As banks continue their journey to offer innovative and convenient products and services designed to meet customers’ unique needs, they require a deeper understanding of...

AI Impact on Customer-Facing Value Chains in Banks

The use of AI/ML across customer-facing activities has already had a profound impact, and IT departments need to transform the way they deliver their service and...

Protecting PII When Using AI in Banks

The use of AI/ML and Gen AI is growing daily. As appealing as the benefits are, their use presents a considerable threat for banks and their customers. AI requires...

Generative AI Use Case Library for the Retail Banking Industry

This overview of Gen AI use cases in the retail banking industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.

AI/ML for Small and Midsize Banks

This research is meant as an introduction to AI and provides a summary of internal and external AI benefits as well as potential applications for banks. It also addresses...

Meet the Technology Demands of Modern Banking

The retail banking industry is struggling with its core banking systems, especially their digital frontends that drive their customers online and mobile banking...

Build a Retail Banking Business-Aligned IT Strategy

The retail banking industry is being influenced and reshaped by many factors. As a result, retail banking is changing rapidly, as is the technology required to compete...
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Next-Generation Customer Experience in Retail Banking

Customer experience is among the top priorities for the retail banking industry. In fact, customer experience is the top driver of transformation efforts. As competition...

The Future of Retail Banking

Retail banking is reshaping itself. Banks are intensely focused on customer experience and product innovation. They need to leverage advanced technology to better...

Mainframe Modernization for Retail Banking

Retail Banking is being transformed by accelerating competition, especially from startups with no legacy infrastructure. New products and services are required to stay...
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