The use of AI/ML across customer-facing activities has already had a profound impact, and IT departments need to transform the way they deliver their service and...
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The use of AI/ML and Gen AI is growing daily. As appealing as the benefits are, their use presents a considerable threat for banks and their customers. AI requires...
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This overview of Gen AI use cases in the retail banking industry provides insights into the latest and most impactful Gen AI use cases focused on six sources of value.
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This research is meant as an introduction to AI and provides a summary of internal and external AI benefits as well as potential applications for banks. It also addresses...
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The retail banking industry is struggling with its core banking systems, especially their digital frontends that drive their customers online and mobile banking...
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The wealth management industry is experiencing the largest transfer of wealth, from generation to generation, in its history. This process is rapidly reshaping the...
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The retail banking industry is being influenced and reshaped by many factors. As a result, retail banking is changing rapidly, as is the technology required to compete...
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Customer experience is among the top priorities for the retail banking industry. In fact, customer experience is the top driver of transformation efforts. As competition...
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Retail banking is reshaping itself. Banks are intensely focused on customer experience and product innovation. They need to leverage advanced technology to better...
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Retail Banking is being transformed by accelerating competition, especially from startups with no legacy infrastructure. New products and services are required to stay...
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