Trial lock

This content requires an active subscription.

Contact one of our representatives for assistance.

Speak With A Representative
or Call: 1-888-670-8889 (US) or 1-844-618-3192 (CAN)

Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

Benchmarking report example
Reference Architecture Sample Slide

Banking Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Banking Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

When Video Conferencing Won’t Save Money

Date published:

May 14, 2018

Author

  • Brad Wells

Frequent employee travel can have a negative impact on the company’s bottom line as well as the employee’s well-being. When companies are looking to reduce travel costs they often investigate existing capabilities and turn up a number of legacy solutions that are obsolete and proprietary.

Get Back To the Future With Resource Allocations

Date published:

April 23, 2018

Author

  • Matt Burton

In finance services, it can be a gut instinct to manage and track human resource time in the same manner that we manage money – track every single thing that happens. The problem occurs when we put large amounts of effort into collecting granular data that is not informing any business decision, and is not changing any functional behavior. In the financial services industry, we would call that wasteful spending.

Help Your Bank Win by Securing Robotic Process Automation (RPA) Deployments

Date published:

April 23, 2018

Author

  • Kevin Peuhkurinen

Robotic process automation (RPA) is coming to your bank. Surprisingly, it does not pose as great an information security challenge as you might think. By using a few common sense controls, you can stop worrying and welcome your new robot overlords.

Are We Too Late to Leverage SIP Trunking?

Date published:

April 6, 2018

Author

  • Brad Wells

Over the last 30 years, we have seen a significant shift in the way we use, deploy, and implement voice communications. We have advanced from having to place phone calls with a dedicated piece of copper wire and voltage, to carrying voice traffic over the enterprise network. SIP trunking has moved into the mainstream, providing dial-tone among other capabilities.

Telephony Upgrade: An Alternative Approach to Updating Those Old Handsets

Date published:

April 6, 2018

Author

  • Brad Wells

The decision has finally been made to replace your ancient phone system. This is a more challenging project than it may initially seem. Read on to explore effective approaches to this project.

Rise of the Machines: Machine Learning and Enterprise IT Infrastructure

Date published:

March 26, 2018

Author

  • Jeremy Roberts

Machine learning has ascended Mount Hype, and in the process, generated unrealistic expectations. Cut through the hype and learn what machine learning can do for you.

Outcome-Driven Digital Transformation for Financial Services

Date published:

March 9, 2018

Author

  • Gopi Bheemavarapu

Digital impacts what we sell, how we sell, and how we operate. A digital strategy usually consists of several interconnected initiatives that impact different portions of the business model. The Info-Tech digital strategy framework replaces output-oriented thinking with an outcomes-based approach to be successful in a digital environment.

The Wheel-O-Waste Spinnith: Banking Edition

Date published:

March 5, 2018

Author

  • Barry Cousins

Info-Tech has more than 400 client survey responses that assess their capacity for project work. Only 49% of hours allocated to projects were believed to be productively used. And it’s getting worse every year.

Are Tomorrow’s Bankers Sitting in the IT Department Today?

Date published:

February 15, 2018

Author

  • Ryan Smith

The digital/FinTech revolution threatens traditional banks where capability gaps exist. Where acquisitions and partnerships are not an option, strategic workforce planning may provide a solution.

Financial Services DRP Maturity: Trends, Pain Points, and Recommendations

Date published:

February 15, 2018

Author

  • Frank Trovato

Few industries are as dependent on technology as Financial Services, yet an inadequate DRP continues to be a major risk for financial services organizations. This note summarizes DRP maturity trends, challenges, and recommendations for this industry.

Enhance the CIO-CFO Relationship with Data-Driven Due Diligence

Date published:

February 6, 2018

Author

  • Nicholas Lorenzi

Enable a new type of data-driven decision in your organization by allowing IT to play a bigger role in the M&A process with data-driven due diligence.

Exploring Cryptocurrencies and Blockchain Technology in the Payments Industry

Date published:

February 2, 2018

Author

  • Andy Liu

This article explores cryptocurrencies, blockchain technology, and how they are being leveraged to enhance the payments industry.

Agile Enterprise Architecture Operating Model

Date published:

February 1, 2018

Author

  • Gopi Bheemavarapu

Enterprise architecture (EA) has become a caustic word in business planning as it is often associated with extensive paperwork and policing attitudes. As organizations move to a more digital universe, there is a greater need for strategic thinking that can blend both business and technology. Such a need makes it imperative for enterprise architecture teams to adapt processes to changing operating models or otherwise run the risk of being irrelevant. This research note provides a high-level framework for the EA team to adapt to provide smart business technology advisory support within the organization.

How to Measure Throughput and Win the Business’ Trust

Date published:

November 15, 2017

Author

  • Cole Cioran

The business needs IT to deliver more projects and work orders every day. Common activity and velocity-based metrics used by application development leaders do not create confidence that IT will deliver the solutions the business needs on time. Application development leaders must develop usable metrics to measure and manage IT throughput in order to win the business’ trust.

Your PMO Needs an Annual Report

Date published:

January 18, 2018

Author

  • Barry Cousins

You’re managing a PMO? Great. What does it cost the organization each year? What is the cost of the projects being managed or overseen? Did you deliver last year? If this is a story you’re not telling the organization, you should be.

Agifall: The Portfolio Strikes Back

Date published:

November 16, 2017

Author

  • Barry Cousins

Executive decision makers are increasingly frustrated by the lack of timeline commitment coming from Agile projects. The leaders are reclaiming their ability to do their job, which doesn’t involve writing blank checks to unmanaged software projects. This is where the Portfolio Strikes Back.

Data Makes the World Go Round: How FinTech Partnerships Help Financial Institutions Embrace Big Data

Date published:

November 15, 2017

Author

  • Sanchia Benedict

FinTech companies are leveraging big data to drive their competitive edge in the financial sector. Traditional financial institutions must learn to partner instead of compete with technology companies to offer highly customized products and improve user experience.

Life Without a PMP Certification: You Would Think I Offered to Practice Dentistry Without a License

Date published:

November 15, 2017

Author

  • Barry Cousins

It’s been a long time since I made the decision NOT to get the PMP certification. It’s been about six months since I changed my mind, went through the process, and wrote the exam. I grew tired of people looking at me like an imposter. Sheesh. It’s a project management certification, not a medical license.

Seven Reasons You Need a Data-Driven Approach to Application Lifecycle Management

Date published:

November 15, 2017

Author

  • Cole Cioran

Financial services organizations need to manage compliance, change, and efficiency across complex application portfolios. An end-to-end traceable, data-driven ALM information architecture provides the insight you need to improve compliance, continual improvement, and throughput.

DR Outsourcing Solutions in Financial Services: Trends and Recommendations

Date published:

October 17, 2017

Author

  • Darin Stahl

Financial services organizations were early adopters of outsourced DR compared to other industries. This note is one of a series that highlights DR solution spending trends across different industries as illustrated by our outsourcing deployment statistics.

DR Outsourcing Solutions in Banking: Trends and Recommendations

Date published:

October 10, 2017

Author

  • Darin Stahl

Banks have been slower to outsource DR than other industries. This note is one of a series that highlights DR solution spending trends across different industries as illustrated by our outsourcing deployment statistics.

Social Ethics of Big Data Mining and AI in Banking

Date published:

June 16, 2017

Author

  • Steven Wilson

In a day where marketing departments drive decisions for how banks mine data of customers and potential customers, how banks drive into target markets to improve market share and customer stickiness, and how they maintain the ideal customer and avoid the unsavory customer, there are many issues with how this unfolds in reality.

Checking Accounts, Chatbots, and Service Desk Optimization in Banking

Date published:

May 19, 2017

Authors

  • Michel Hebert

  • Jeremy Roberts

Conversational interfaces (“chatbots”) that process natural language queries have the potential to revolutionize how banks run their service desks. Since they have a high number of external end users requiring service desk support, banks are especially well positioned to leverage chatbot technology to improve their service desk costs.

Policies Are Your Friend

Date published:

May 9, 2017

Author

  • Michael Blair

While IT policies are a requirement of any organization’s compliance landscape, policies are often an afterthought of IT leaders. A simple change of perspective regarding the roles and functions of a policy can guide an organization-wide culture of compliance.

FinTech Is No Longer a Buzzword

Date published:

May 9, 2017

Author

  • Zev Skolnik

FinTech is disrupting financial services. Understand the trends and opportunities, or get left behind.