Guided Implementation
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- Step 1 - Select a project
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- Step 3 - Our analysts will guide you through the implementation
Applications
Drive Customer Convenience by Enabling Text-Based Customer Support
This blueprint will help you assess if using text messaging channels is a prudent avenue to provide your customers with real-time service and support.
Data & Business Intelligence
Right-Size the Governance Model for Your ECM Program
ECM success does not come out of the box with an ECM solution. Concerted efforts are required on an ongoing basis to establish, enforce, and...
Vendor Management
Master Contract Review and Negotiation for Software Agreements
Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
Applications
Optimize Applications Release Management
Software delivery teams must enable the organization to react to market needs and competitive changes in order to improve the business’ bottom...
Project & Portfolio Management
Fund Innovation with a Minimum Viable Business Case
Most IT projects are not delivering on their expected value because the costs and benefits of technology solutions are often difficult to...
Infrastructure & Operations
Modernize Communications and Collaboration Infrastructure
Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current...
Infrastructure & Operations
Develop an IT Infrastructure Services Playbook
Create an infrastructure services playbook to clarify infrastructure capabilities and achievable service levels, standardize infrastructure...
CIO
Recruit and Retain More Women in IT
Fight the war on talent by leveraging straightforward tactics to help you build a targeted recruitment and retention strategy to attract more...
Industry Research
Vendor Landscape: Digital Signage Software
In this digital age, a dedicated commitment to the omnichannel will achieve superior customer experiences that will pay dividends through...