Guided Implementation

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Infrastructure & Operations

Standardize the Service Desk

IT and business leaders understand the importance of the service desk, which consistently ranks as one of the most important services that IT...

Project & Portfolio Management

Maintain an Organized Portfolio

This project blueprint will help you better maintain an organized portfolio of projects and programs by defining clear organizing criteria...

CIO

Rapidly Develop a Visual IT Strategy

Create an IT strategy based on business needs, not just intuition. Furthermore, it is no longer enough to generate a text document and call it an...

Infrastructure & Operations

Migrate to Windows 10

Migrating to Windows 10 is inevitable, but it’s not a simple upgrade. Develop a plan today to migrate to Windows 10, and use the migration to...

Infrastructure & Operations

Create Visual SOP Documents that Drive Process Optimization, Not Just Peace of Mind

Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive...

Applications

Optimize Social Media Strategy by Service

Integrating the right social media services into your business is often a neglected component of building (or optimizing) a social media...

Applications

Gain Real Insights with a Social Analytics Program

Social analytics are indispensable for gaining real-time insights across marketing, sales and customer service. Use social analytics to tap into...

Infrastructure & Operations

Develop & Enforce Policies that Securely Enable a Mobile Workforce

A strong set of mobile policies enables a secure and productive workforce. Use this solution set to develop a set of user and technology policies...

Infrastructure & Operations

Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete...

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