Internet Acceptable Use Policy

Internet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for...

Mural: Design Collaboration Across Geographical Boundaries

Enterprise architects want to collaborate with businesses in real-time to design and create models, but due to geographical constraints, this is not often possible. Many...

IT Strategy Template

This template contains a completed IT strategy filled with examples ready to be tailored to your organization.

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Define Your Cloud Vision

This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Map Your App! How the Application Portfolio Management Module Links EA Software to ALM Roles

Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more...

M&A Runbook for Infrastructure and Operations

Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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