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Internet usage is both a necessary tool and a potential distraction and security risk. With capabilities of the Internet and users advancing daily, it is important for...
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Enterprise architects want to collaborate with businesses in real-time to design and create models, but due to geographical constraints, this is not often possible. Many...
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This template contains a completed IT strategy filled with examples ready to be tailored to your organization.
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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...
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Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more...
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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