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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...
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Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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This storyboard will help you define a cloud vision that aligns your delivery methods with your organizational goals.
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Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more...
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Infrastructure and Operations is crucial to the success of any IT integration for a significant merger or acquisition, yet it is often left to a last-minute scramble....
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Use this tool to estimate and plan for resourcing for mission-critical day 1 integration projects.
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This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you build a long-term integration plan to help realize the M&A's value.
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Use this tool during a merger or acquisition to prioritize and resource long-term integration projects to best realize the deal's value.
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