TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

EA Communication Plan Template

Develop an EA Communication Plan to structure the communication aimed at “selling” EA stakeholders on EA.

EA Tool Demo Script Template

Use this template to assist your organization with asking for the right scenarios in EA tool product demonstrations.

EA Tool Request for Information Template

Use this template to request additional information from EA tool vendors to narrow down the shortlist for final selection.

Document Your Business Architecture – Phases 1-3

Business architecture is a set of planning techniques that connect strategy to execution in a manner that is accurate and traceable and promotes the efficient use of...

Bridge IT and the Business With Business Architecture – Phase 1: Engage

This phase of the blueprint, Engage, will help you recognize the opportunity for architecture work, analyze the current and target states of your business strategy, and...

Select an EA Tool Based on Business and User Need – Phases 1-3

This storyboard will help you select an EA tool based on the needs of relevant EA tool stakeholders.

Select an EA Tool Based on Business and User Need – Executive Brief

Read this Executive Brief to understand the importance of EA tools to the digital age and how to improve adoption of the selected EA tool.
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