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Read this Executive Brief to understand the importance of EA tools to the digital age and how to improve adoption of the selected EA tool.
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From the business architecture perspective, agility is the ability to quickly change structurally and operationally to react to external changes or to create new business...
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Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.
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TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted...
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Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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Use this template to assist your organization with asking for the right scenarios in EA tool product demonstrations.
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Use this template to request additional information from EA tool vendors to narrow down the shortlist for final selection.
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This storyboard will help you select an EA tool based on the needs of relevant EA tool stakeholders.
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Business architecture is a set of planning techniques that connect strategy to execution in a manner that is accurate and traceable and promotes the efficient use of...
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