Enterprise Architecture

Google Stocks Ammunition in the War Against Deepfakes

Google continues to be an ally in the war against deepfake deception, releasing a large dataset of video deepfakes that it has produced with the intent of helping...

Cisco Announces Intent to Acquire CloudCherry

Cisco has announced its intent to acquire CloudCherry, boosting its contact center portfolio.

TechSee Unveils World’s First AI-Powered Visual Recognition

TechSee has released the world’s first AI-powered visual recognition for contact centers, which identifies and detects problems with a product model via images submitted by...

Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Drive Digital Transformation With Platform Strategies

This blueprint helps enterprises looking for either business model transformation and/or digital transformation to understand platform strategies and the design of digital...
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EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Map Your App! How the Application Portfolio Management Module Links EA Software to ALM Roles

Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more often...

I&O M&A Discovery Template

Complete this template to document the current state of the target organization's I&O.

I&O M&A Workbook

Use this template as a working repository of key information and progress throughout your merger or acquisition project.

I&O M&A Risk Assessment Tool

During a merger or acquisition, use this tool to assess potential risks of the target organization's I&O.
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