Info-Tech Express SMB Industry Spotlight: Public Administration

Learn from your peers in government and public administration. The report includes trend data on budgeting and staffing, effort allocation to IT tasks, business...

Quality Management User Satisfaction Survey

Modify this survey template to understand satisfaction related to IT quality.

Info-Tech Express Industry Spotlight: Healthcare

Learn from your peers within the Healthcare industry. The report includes trend data on budgeting and staffing, effort allocation to IT tasks, business satisfaction with...

Maximize Business Value from IT Through Benefits Realization – Phases 1-3

Establish a benefits realization process to unify your organization's perspective of what's valuable in the organization, improve cost misallocation, and turn IT into a...

Maximize Business Value from IT Through Benefits Realization – Phase 1: Understand Business Value

Ensure that all key strategic stakeholders hold a current understanding of what is valuable to the organization and a sense of what will be valuable based on future needs.

Business Value Statement Template

This template can be used to document your organization's business value drivers, along with the mission and vision of the organization.

Maximize Business Value from IT Through Benefits Realization – Phase 2: Incorporate Benefits Realization into Governance

Establish the process to evaluate spend on IT initiatives based on expected benefits, and implement the methods to monitor how well the initiatives achieve these benefits.

IT Metrics Library

Use this tool to review commonly used KPIs for each practice area, select the KPIs you will use in the IT Management Dashboard, and keep track of action items that result...

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program

Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.

IT Strategy Case Study of a Mid-Sized Health Care Organization

Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...
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