Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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Has the ideal of IT/business alignment become the holy grail of IT leaders? The promise of IT/business alignment is to focus investment and activities, increase the value...
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Often times in IT useful Excel tools can be used to make better decisions and save time or money. Info-Tech has produced a useful set of IT tools in Excel to help with a...
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This collection of IT templates is meant to help IT leaders and staff on a wide range of IT projects. These templates will help save time and ensure that template are...
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Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new...
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Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative...
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A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A...
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The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it...
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The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the...
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Use this tool to learn about IT competencies and develop your organization's own functional IT competency framework.
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