Performance Measurement - Tools

IT Metrics Library

Use this tool to review commonly used KPIs for each practice area, select the KPIs you will use in the IT Management Dashboard, and keep track of action items that result...

Crisis Temporary Measures Dashboard Tool

Use this tool to set temporary goals, collect data, review progress, and plan actions.

Lean Management Scoping Tool

Tool will help you scope out good candidate teams.

Feedback Consolidation Tool

This tool is an organizer to track the responses you receive, and a presentation tool should a meeting be needed, and contains three parts: Email Feedback on Value...

TCO Comparison Calculator

‚ÄčThe TCO model created by Info-Tech Research Group provides organizations with a framework for managing IT costs at both a strategic level and a daily operational level....

New Employee Cost Calculator

Recruiting new employees should be preceded by a clear understanding of the full costs of current employees in relation to those of each new hire. This is an exercise...

Quality Management Capability Assessment and Planning Tool

Assess your current quality management maturity.

Quality Management Review Template

Use this template to form a standard quality review template that can be used to periodically review the performance of the quality initiatives in your key IT practice areas.

Quality Management Dashboard Template

Use this dashboard to track your quality management metrics.

Quality Management Readiness Assessment Template

Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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