Performance Measurement - Templates & Policies

Senior Management Expectation Survey

Use the following survey to evaluate senior management's expectations of IT.

New Project Checklist for the Infrastructure Manager

Infrastructure Managers are often blindsided by upcoming projects that were not accurately scoped in terms of impact on the infrastructure. Use this checklist to ensure...

Quarterly Metrics Review with the CIO

Establish quarterly metric reviews with your CIO to support capacity planning and management. Use this template to create a metrics report for your CIO.

Weekly Metrics Review with Staff

As an Infrastructure Manager, your time is scarce. Use this template to ensure that weekly metrics reviews are isolated to those facts you need to know about - SLA...

Benefits Realization Assessment Survey

Use this survey to assess the level of project and benefits realization success at your organization. You will use the results of this survey as inputs to Info-Tech’s...

Quality Management Program Charter

Use this template to document your quality management program strategy.

Quality Management Roadmap

Use this template to keep track of quality management initiatives.

Quality Management Quality Plan Template

Use this template to form quality plans for each IT practice area.

Quality Management Communication Plan Template

Use this template to plan your communications throughout your program implementation.

Quality Management User Satisfaction Survey

Modify this survey template to understand satisfaction related to IT quality.
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