Performance Measurement - Storyboard

Storyboard: Take Control of Infrastructure Metrics

Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...

Storyboard: Use Applications Metrics That Matter

Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.

Maximize Business Value from IT Through Benefits Realization – Phases 1-3

Establish a benefits realization process to unify your organization's perspective of what's valuable in the organization, improve cost misallocation, and turn IT into a...

Maximize Business Value from IT Through Benefits Realization – Phase 1: Understand Business Value

Ensure that all key strategic stakeholders hold a current understanding of what is valuable to the organization and a sense of what will be valuable based on future needs.

Maximize Business Value from IT Through Benefits Realization – Phase 2: Incorporate Benefits Realization into Governance

Establish the process to evaluate spend on IT initiatives based on expected benefits, and implement the methods to monitor how well the initiatives achieve these benefits.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 2: Build a Quality Program

Build program requirements and design standard templates that will unite IT quality.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 3: Implement the Quality Program

Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.

Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program

Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.

Improve Employee Engagement to Drive IT Performance – Phases 1-3

Leverage Info-Tech’s Engagement Diagnostic and Deliverables to see dramatic improvements in staff engagement, retention, and productivity.

Improve Employee Engagement to Drive IT Performance – Phase 2: Analyze Results and Ideate Solutions

This phase of the blueprint will help you interpret and present the results of your engagement survey.
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VL Methodology