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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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Build program requirements and design standard templates that will unite IT quality.
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Evaluate the readiness of your department for change and launch the program at the right time and in the right way to transform IT quality.
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Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
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Establish a benefits realization process to unify your organization's perspective of what's valuable in the organization, improve cost misallocation, and turn IT into a...
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Ensure that all key strategic stakeholders hold a current understanding of what is valuable to the organization and a sense of what will be valuable based on future needs.
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Establish the process to evaluate spend on IT initiatives based on expected benefits, and implement the methods to monitor how well the initiatives achieve these benefits.
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This blueprint walks a CIO through the building and implementing of fit-for-purpose quality management program in an effort to enhance IT quality, increase business...
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Hold a positioning working session to focus the program around business needs, create solid targets, and create quality champions to get the job done.
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Re-evaluate, on a consistent basis, the accuracy of the value drivers stated in the value statement with respect to the organization’s current internal and external...
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