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Assess your current quality management maturity.
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The Metrics Tracking Tool enables you to track goals and success metrics for your service metrics programs. It allows you to set long-term goals and track your results...
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Use this tool to track your quality management improvement initiatives.
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The TCO model created by Info-Tech Research Group provides organizations with a framework for managing IT costs at both a strategic level and a daily operational level....
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This tool will help you assess IT's overall resource capacity to execute project work relative to the organization's overall demand, both project and non-project.
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Use this tool to review commonly used KPIs for each practice area, select the KPIs you will use in the IT Management Dashboard, and keep track of action items that result...
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Use this Organizational Change Management Playbook to institute and continue to improve best practices around organizational change.
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Assess the current quality management maturity of each IT practice area.
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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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Use this tool to document the results of your current state assessment and time audit survey.
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