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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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The Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a...
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Define your services and their categories by using this pool of services.
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This is a template of common services provided by IT organizations within certain industries. It is designed to get you thinking about other common services offered...
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Functional groups behave like categories for LOB services. Included here are common services performed by functional groups found in many organizations.
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand...
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