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The Security Service Design Workbook comprises all the tools and templates used as part of our process to design the differentiated service offering and standardize the...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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Atlassian announced that its service desk software, Jira Service Desk, now includes templates and workflows to support non-IT business units including HR, Legal, and...
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Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users,...
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Use this tool to identify which stakeholders to engage when working on the service management integration.
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Understand how Service Management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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