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A step-by-step methodology to envision the future of service management and ITOps, assess the current state, and develop a roadmap to align IT initiatives to organizational...
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A visual planner to sequence tasks, track gaps, and guide implementation.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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A PowerPoint-based framework for building a custom service proposal to communicate and market your catalog.
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A ready-made service catalog that accelerates catalog setup and surfaces meaning insights.
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IT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –...
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An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.
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An Excel-based template that deftly aligns the three layers of your service: customer, business, and operational.
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An Excel-based template to document and prioritize activities.
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A valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it.
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